FAQs

1. How long can I return my item?

You have 30 days from the delivery date to return the item. If this period is exceeded, we will not be able to issue you a refund or exchange.

2. What are the conditions under which I can return my item?

The item must be unused, unwashed, free of traces of cosmetics or perfume, and in its original packaging and tags. We reserve the right to refuse a return if the item does not meet these standards.

3. How do I start the return process?

Please email [email protected] with your order number and reason for return. We will provide detailed instructions once your request is approved.

4. How long will it take to receive my refund?

Once we have received the returned item and verified that it meets the conditions, the refund will be processed within 7-10 business days.

5. Can I change or cancel my order?

You can change or cancel your order within 24 hours of placing your order. After 24 hours, we cannot make changes or cancel orders.

6. Can I track my order?

Yes, once your order is shipped, you will receive tracking information via email so you can track the status of your order.

7. How much is shipping?

Standard shipping is $6.99 for all orders.

8. Does the store ship internationally?

Currently, we only offer shipping to the United States. If you live elsewhere, please contact us for more information.

If you have any other questions, please don’t hesitate to contact us for assistance!

email: [email protected].